With a steadily growing customer base and an eye towards continually refining their production processes, the team at Gibson’s Nashville USA manufacturing facility (where the brand’s electric guitars are made) was in the market for a software solution to help them reinvent their operations. Endeavoring to meet their increasing customer demand while not sacrificing the quality they are known for, the Gibson team began working alongside Parsec Certified Partner, EOSYS, to implement TrakSYS. With their goals and implementation strategies mapped out, Gibson and EOSYS were ready to rock ‘n roll.

“A platform like TrakSYS is an absolute necessity for running a 21st century operation. The solution EOSYS delivered has shown us endless possibilities for our business!”
Howard Fitzcharles, Industrial Engineer – Gibson Brands, Inc.

Furthering the quality management capabilities of their TrakSYS deployment, EOSYS designed Gibson’s solution to provide real-time visibility into defect tracking. A material review board (MRB) process was formally established with this data, enabling them to rapidly determine the root causes of defects and thereby implement the changes necessary to optimize quality and elevate production. With a formalized MRB process in place, the quality team is now better able to calibrate operations to avoid over-inspecting, and can efficiently track the history of each guitar to prevent excessive rework on individual instruments.